Returns & Refunds
You have 30 days from delivery to return your BeatJab for a refund.
How to return
- Email support@beatjab.com with your order number and the reason for the return.
- We'll reply with return instructions and the return address.
- Pack the machine and accessories securely, in the original packaging if you still have it.
Refunds
Once we receive the return, we refund the full product price to your original payment method (PayPal or card) within 5 business days. Your bank or PayPal may take a few more days to show it.
Damaged or defective items
If your BeatJab arrives damaged or doesn't work, email us with a photo or short video within 30 days of delivery. We'll send a replacement or refund you in full, and you won't pay for return shipping.
Return shipping
For change-of-mind returns, return shipping is paid by the customer. For damaged, defective or wrong items, we cover it.
Free gift
The free gloves don't need to be returned and are never deducted from your refund.